Shipping policy
With Meraki Travel Collection primarily offer experiences and services. Unless expressly stated on the applicable booking page, no physical product will be shipped.
Booking confirmation
Once payment has been successfully completed and the booking has been confirmed, booking information will be delivered electronically using the email address and/or contact information provided during checkout.
An inquiry, application, message, item added to cart, or unpaid checkout does not by itself reserve a place. Unless otherwise stated for a particular experience, full payment is required to secure a booking.
Experience information
The applicable booking page will state the core information available before purchase, including the experience date, price, inclusions and relevant participation information.
Additional operational information may be sent electronically before the experience, including:
- meeting point or arrival instructions;
- final schedule or timing;
- what to bring;
- access or participation information;
- weather or operating updates;
- host, guide or facilitator instructions; and
- other information reasonably required for participation.
Certain location details may be provided only to confirmed guests where appropriate for private venues, community locations or operational reasons.
Delivery timing
The initial booking or order confirmation is normally issued following successful checkout.
Additional pre-experience information may be provided separately and closer to the experience date where details depend on operational conditions, host or venue coordination, weather, transport, safety considerations or other relevant circumstances.
Guests are responsible for providing accurate contact information and for reviewing communications relating to their booking.
Physical items
Where a particular experience or purchase includes a physical item requiring delivery or collection, the applicable product or booking page will state the relevant delivery, collection, timing and cost information.
Unless expressly included, transportation to and from an experience is not considered shipping and remains the guest's responsibility.
Didn't receive your confirmation?
Please first check the email address used during checkout and your spam or junk folder.
For booking assistance, contact: